Privacy policy

Privacy Statement

At Noé Collections, we attach great importance to the protection of your privacy and the careful processing of your personal data. In this privacy statement, we explain what data we collect, how we use it, and what rights you have regarding your personal data. We advise you to read this privacy statement carefully.

1. What personal data do we collect?

We collect personal data that you provide to us when you visit our website, place an order, or contact us. This may include:

  • First and last name
  • Address details, including billing and delivery address
  • Email address
  • Phone number
  • Payment details, such as bank or credit card information
  • IP address
  • Browser and device data

In addition, we may automatically collect data through cookies and similar technologies. You can read more about this under Cookies.

2. Purposes of data processing

We use your personal data for the following purposes:

  • Processing orders: for processing your order and shipping the ordered products.
  • Customer service: for answering questions and providing support via email or phone.
  • Marketing: for sending newsletters and offers when you have subscribed to them. You can unsubscribe at any time.
  • Processing payments: for handling payments and preventing fraud.
  • Improving our services: for analyzing the use of our website and improving our services and user experience.
  • Legal obligations: to comply with legal obligations, such as tax and administrative obligations.

3. Legal bases for the processing of personal data

We process your personal data on the basis of the following legal grounds:

  • Performance of a contract: we use your data to process orders and deliver products.
  • Consent: for certain purposes, such as sending marketing communications, we ask for your consent.
  • Legal obligation: we may process data when this is necessary to comply with legal obligations, for example, based on tax legislation.
  • Legitimate interest: we may process data to improve our services and prevent fraud.

4. Sharing personal data with third parties

We only share your personal data with third parties when this is necessary for the performance of our services or when we are legally obliged to do so.

This may include the following parties:

  • Shipping parties: such as PostNL or DHL for delivering your order.
  • Payment service providers: parties that process payments, for example for iDEAL or credit card payments.
  • Web hosting and IT service providers: parties that support our website and technical systems.
  • Marketing and advertising partners: if you have given consent for marketing communications, we may use external parties for e-mail campaigns, for example.

We strive to work exclusively with parties who handle personal data carefully and confidentially and comply with the requirements of the General Data Protection Regulation (GDPR).

5. Cookies and similar technologies

Our website uses cookies and similar technologies to improve your user experience. Cookies are small text files that are stored on your device when you visit our website.

Cookies can be used, among other things, to remember your preferences, improve the functioning of the website, and analyze website traffic.

You can disable cookies via your browser settings. Please note that certain parts of the website may function less well as a result.

More information about the use of cookies can be found in our cookie statement.

6. Retention periods

We do not store your personal data longer than is necessary for the purposes for which it was collected, unless we are legally obliged to store data for a longer period.

For example, we may retain invoice and payment data for 7 years due to tax and administrative obligations.

7. Your rights

Under the GDPR, you have various rights regarding your personal data:

  • Right of access: you can request what personal data we process about you.
  • Right to rectification: you can ask us to correct inaccurate or incomplete data.
  • Right to erasure: you can ask us to delete your personal data, unless we are legally obliged to retain it.
  • Right to restriction of processing: in certain cases, you can ask us to temporarily restrict the processing of your personal data.
  • Right to data portability: you can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to object: you can object to certain forms of processing, for example, when your data is used for direct marketing.

If you wish to exercise any of these rights, please contact us at info@noecollections.nl. We aim to respond to your request within one month.

8. Security of personal data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or unauthorized disclosure.

We ensure that personal data is only accessible to persons or parties who need this data for the performance of their duties and secure data where necessary.

9. Changes to this privacy statement

Noé Collections may amend this privacy statement from time to time. Any changes will be published on our website. We will state the date on which the privacy statement was last updated.

We advise you to review this privacy statement regularly so that you stay informed about how we handle your personal data.

10. Contact

Do you have any questions about this privacy statement or about how Noé Collections processes your personal data? Please feel free to contact us at info@noecollections.nl