General Terms and Conditions
Welcome to Noé Collections. These terms and conditions apply to the use of the website www.noecollections.nl (the "Website") and to the purchase of products offered through this Website. By using the Website and/or placing an order, you agree to these terms and conditions.
1. Company Details
Noé Collections
Chamber of Commerce number: 67166571
VAT number: NL002266835B83
E-mail: info@noecollections.nl
2. Applicability
These terms and conditions apply to all agreements concluded via the Website. By placing an order, you agree to these terms.
Noé Collections reserves the right to change these terms and conditions. Amended terms will be published on the Website.
3. Offer and Formation of the Agreement
3.1 Offer
All offers on the Website are without obligation. Noé Collections reserves the right to change the offer or remove products from the assortment.
3.2 Formation of the Agreement
An agreement is formed when you place an order and it is confirmed by Noé Collections. You will receive an email confirmation after placing your order.
3.3 Errors in the Offer
Noé Collections strives to display all information, prices, and product descriptions on the Website as accurately as possible. In the event of an obvious error or inaccuracy, Noé Collections reserves the right to cancel an order.
4. Prices and Payment
4.1 Prices
All prices on the Website are displayed in euros and include VAT, unless otherwise stated. Any shipping costs will be shown separately during checkout.
4.2 Payment Methods
You can pay at Noé Collections using the payment methods offered during checkout, including iDEAL and credit card. Payment takes place when the order is placed.
5. Delivery
5.1 Delivery Area
Noé Collections delivers within the Netherlands and, if available, to other countries. The available delivery options will be displayed during checkout.
5.2 Delivery Time
Where possible, an indicative delivery time is stated with the product. Noé Collections strives to process orders as quickly as possible. The usual estimated delivery time is approximately 1 to 2 working days, unless otherwise indicated.
5.3 Shipping Costs
Shipping costs depend on the order and the destination. The applicable shipping costs will be displayed during checkout.
6. Right of Withdrawal
6.1 Right of Withdrawal
As a consumer, you generally have the right to withdraw from the agreement within 14 days of receiving the order without giving reasons, insofar as the statutory right of withdrawal applies.
6.2 Exercising the Right of Withdrawal
Do you wish to exercise your right of withdrawal? Please let us know within 14 days of receiving the order, for example by email. You can use the model withdrawal form for this, but it is not mandatory.
6.3 Returning Products
After you have indicated that you wish to exercise your right of withdrawal, you must return the products within 14 days. The costs for the return shipment are at your own expense, unless otherwise agreed.
6.4 Exceptions to the Right of Withdrawal
The right of withdrawal may be excluded, among other things, for products manufactured according to your specifications or that are clearly personal in nature, insofar as this is permitted by law.
7. Warranty and Complaints
7.1 Statutory Warranty
Our products are subject to the statutory warranty. This means that a product must meet what you can reasonably expect from it as a consumer.
7.2 Complaints
Do you have a complaint about a product or order? Please contact us via info@noecollections.nl or via the contact form on our Website. We will try to handle your complaint as quickly as possible and work together to find a suitable solution.
8. Liability
Noé Collections is only liable for damages insofar as this liability cannot be excluded or limited under applicable law.
To the extent permitted by law, Noé Collections is not liable for indirect damages resulting from incorrect or improper use of our products.
9. Privacy and Processing of Personal Data
Noé Collections processes your personal data in accordance with our privacy statement, which is available on the Website.
We use personal data, among other things, for processing orders, customer service, and other purposes as described in our privacy statement.
10. Intellectual Property Rights
All content on the Website, including texts, images, photos, designs, logos, and brand names, is the property of Noé Collections or is used with the permission of the relevant right holder.
It is not permitted to copy, distribute, publish, or otherwise commercially use this content without prior written permission.
11. Applicable Law and Disputes
Dutch law applies to these terms and conditions and to agreements with Noé Collections.
If a dispute arises, we will first try to resolve it together. If this is not possible, the dispute can be submitted to the competent court according to the applicable legal rules.